Support
Tickets players opened from the Help Center. Your reply appears inside the game on their own ticket, under your name — answer in plain language, they are not developers.
Every ticket is listed, newest activity first. Tick “Awaiting a reply only” to work the queue instead: that means somebody on the team owes this player an answer — not the same as “open”, since a player who answers back after you replied is waiting again, and a ticket the AI assistant is still handling is nobody’s to answer yet. Those carry the purple AI badge; they join the queue the moment the player asks for a person.
Pick a ticket to read it.